We are honored you have chosen X’tan Ha Resort, a member of Sandy Point Resorts Ltd., as your vacation destination on the island of Ambergris Caye.

How do I make a reservation at X’tan Ha?

We are proud to be a part of Sandy Point Resorts Ltd. a group of award winning resorts in Belize.  Our central reservations office is located right on the island and is staffed by reservation professionals with an extensive knowledge of our island, our country and our resorts.  You can book online, contact us via online chat, email [email protected], or call our toll free number: 1-844-360-1553.

I’ve stayed with you before, do you offer special rates?

We are grateful to have loyal guests who have stayed with us many times over the years.  In order to receive your repeat guest offer, please email our reservations department directly at [email protected], and be sure to let them know that you are a returning guest.

What’s included with my stay?
  • In-room purified drinking water.
  • In-room coffee, tea, sugar and coffee creamer.
  • Shampoo, Conditioner, Body Wash, Soap and Lotion.
  • Use of Kayaks, paddle boards and bicycles between the hours of 8am and 5pm.
  • WIFI service in designated public areas of the resort.
  • Daily housekeeping service.
What amenities are in my room?

All suites feature ceiling fans, air conditioning, Cable Television including all major networks and specialty channels including HBO and movie channels, kitchen facilities and patio or balcony.

Does my room have a kitchen?

All rooms are outfitted with a kitchen including a small refrigerator, 2-burner stove top, toaster, microwave and basic crockery, cutlery and cookware. Your kitchen will be furnished with basics including purified drinking water, salt, pepper, coffee, sugar, coffee creamer and paper towels in advance of your arrival.

Do you have a pool?

Yes, we offer two pools which are reserved for the exclusive use of our owners and registered guests.  Running, diving, dangerous stunts and glass containers are not permitted.

Does the property provide pool towels?

Yes, we provide 1 beach towel per person; these will be in your suite upon arrival.

What are the office hours?

Our Front Desk is open between the hours of 7am and 9pm daily.  After hours our Resident Manager is available to assist.

How about WIFI?

Complimentary WIFI hotspots are located on property. Please note that the WIFI service in Belize is not as fast or reliable as you may be accustomed to. You will be able to check and send emails and post pictures on Facebook to update your friends, but you should not expect to download large files or stream entertainment during your stay.

Do I need an electric adapter/converter?

Belize operates on 110 V, this is the same as the USA and Canada. If you are traveling from another country, you will most likely require an electrical adapter.

What is there to do?

During the day, most of our guests will be out on tours, lounging on the beach or beside one of our two pools, swinging in a hammock on their porch enjoying a good book, taking advantage of our complimentary bikes, kayaks or paddle boards, or enjoying the daily specials at Temple Run Beach Bar.

At night, the resort is pretty quiet.  After dinner, many guests will the Temple Run Beach Bar, while others will enjoy stargazing or retire to their room to relax.  All rooms are equipped with Cable TV featuring all major USA Networks as well as HBO, Showtime and Encore Movie Channels.

Is there a spa onsite?

Escape Day Spa, our mobile spa partner, offers a complete menu of spa services to treat your mind, body and soul.  The spa treatments use locally sourced organic products as much as possible. In the verdant land of Belize many of these products can be found close to home. Escape Day Spa’s signature organic coconut oil is sourced straight from the producers in Corozal Town. The oil is kept 100% pure, and is never mixed with any other oils.

Manicures, Pedicures and Facials can be done in your suite while you have a choice of in-room, on your balcony or on property for massages.  Treatments can be pre-booked or arranged once you are onsite.

Can I bring my pet?

For the safety and comfort of all of our guests, pets are not allowed.

I see that Sandy Point Resorts has several properties on island, am I free to use the facilities at all of the resorts?

For your convenience, Belizean Shores’ guests enjoy signing privileges at Coco Café and Coco Blanca restaurants located at Coco Beach Resort. Please note that onsite amenities such as the pools are proprietary to each resort.

What about the Sargassum Seaweed I have read about?

Periodically, coastal areas of the southern USA, Mexico, Central America and the Caribbean will experience periods of Sargassum Seaweed washing ashore.   Sargassum comes from the Sargasso Sea in the middle of the Atlantic Ocean and is normally kept at bay by water temperatures and currents.  We work diligently to keep our area clear, however there are days where this is a challenge. Guests should be aware that Sargassum Seaweed may be present during their stay.

Are hairdryers provided?

Yes, hairdryers and toiletries are provided in all units

Can I have my suite provisioned in advance of my arrival?

Yes, you can provision your suite with a wide variety of food and beverage items, please visit Belize Grocery or Mata Grande Grocery.

Please note, in accordance to Health and Safety regulations, outside food and/or beverage is not permitted at Temple Run Restaurant or Beach Bar. 

What are my on-site dining options?

Our highly rated onsite restaurant, the Temple Run Restaurant is open 7am to 9pm, 7 days per week, serving breakfast, lunch, snacks and dinner.

Our Guest Services Concierge is pleased to assist with additional dining recommendations, reservations and transportation options.

Where is X’tan Ha Resort?

X’tan Ha is located on the island of Ambergris Caye in Belize, Central America.  Ambergris Caye is the largest of many islands in Belize and is Belize’s most popular tourist destination.  San Pedro is the only town on the island.  X’tan Ha is considered a remote resort and is located 7.2 miles north of San Pedro town, primarily accessible via water taxi.

How do I get to X’tan Ha Resort?

The first step is to get to Belize.  Belize’s International Airport is named Philip Goldson International Airport, code (BZE). Airlines that service BZE include: American, Avianca, Delta, United, TACA, Southwest, COPA and Tropic Air.

Guests arriving to Belize must transfer via regional flight to the island of Ambergris Caye, a scenic 17-minute journey that will take you over Belize’s Barrier Reef. Maya Island Air is Belize’s leading, domestic, commercial passenger airline offering Air Travel, Tours, Charters and Freight Services. They operate daily, scheduled flights to several destinations including San Pedro, Dangriga and Placencia. Maya Island Air is your convenient gateway to the many private islands, seaside resorts and mainland activities unique to the country. Let their friendly and courteous staff ensure that your flying needs are met, and your experience with them is the best in Belize!

The island’s airstrip is located in San Pedro town. We are pleased to arrange your regional flight; the cost of US$157.75 pp. will simply be added to your account for payment upon booking.  Please note that we do not assess a fee for booking your flights; this is simply a service we provide to our guests.

Once you land in San Pedro, Ambergris Caye, our representative will meet you and will send you up to our property on the next available transfer. There is a surcharge of US $25 per person for round-trip transportation from San Pedro Town to Costa Blu Adults Only Beach Resort, arrival and departure transfers leave once per hour.

To have us book your regional flight, please forward your international itinerary and full names, and we will respond within 48 hours with your flight confirmation and instructions. [email protected].

Please note: Should you decide to make your own transfer arrangements between Belize City and San Pedro, you must provide the details to our office no later than 72 hours prior to your arrival in order to be included on our arrival and departure transfer schedule between San Pedro Town and our property, failure to do so may result in non-availability of transfer service.

How far is X’tan Ha from San Pedro town?

We are located approximately 7.2 miles north of San Pedro town. Our resort is considered remote.  X’tan Ha is not suitable for guests who wish to be close to town and nightlife.

During my stay, how can I travel to/from San Pedro town?

Should you wish to travel true island-style, the Coastal Xpress offers reliable water taxi service between X’tan Ha and town several times per day.  Tickets can be purchased at our Front Desk and charged to your room account or you can simply pay cash onboard.  The cost is currently US$8 per person, per trip.  For an overview of the Coastal Xpress service, please visit:  www.coastalxpress.com

Golf Carts can be a fun way to explore the island and the government is currently working on a road between our location and San Pedro town. Currently, the road does not have directional signage or lighting and it may be difficult to pass during times of inclement weather.  We do not recommend driving after dark. For the most up to date information on road conditions as well as rates and availability of golf carts, please contact us.

What should I pack?

Life on the island is casual and relaxed, so you should pack comfortable clothing and you may wish to pack your own dive gear.  Insect repellent and sunscreen are a must along with any medications and personal items such as eyeglasses, contact lenses and contact lens solution. A flashlight and light rain jacket can come in handy when Mother Nature strikes.

Are there any taxes or fees associated with travelling to Belize?

All visitors to Belize are required to pay a departure tax when leaving the country. The cost is US$39.25 per person. In most cases this charge is included in your international ticket; please check with your airline.

What are the entry requirements for Belize?

We recommend you visit the Travel Belize site to ensure you satisfy Belize Immigration policies. Please click here

What about money?

Belize currency is fixed to the US dollar at a US$1 = BZ$$2 cash rate. US cash and major credit cards are widely accepted.  At X’tan Ha, charges incurred from our mobile spa service, tours and golf cart rentals arranged through our concierge, can all be charged to your room for easy payment upon departure.  Please note that the nearest ATM is located in San Pedro town.

Do you recommend travel insurance?

Travel Insurance is highly recommended. To view, compare and purchase travel insurance, Click here.

We want to document our trip, can we bring our drone?

At present, there is a moratorium that prohibits the temporary importation of drones in place by Belize’s Department of Civil Aviation.

How can I find out about diving, snorkeling and other adventure opportunities?

Our onsite tour operator is available to discuss your adventure options in advance of or during your stay. Charges can simply be posted to your room account for easy payment upon departure.

We hope you have found this information helpful and look forward to hosting you at X’tan Ha Resort

Have a question that wasn’t
answered here?
Please do not hesitate to call our toll free reservations line at 1.844.360.1553. Our agents are located right here on Ambergris Caye.